xurrent features

Service Integration and Management (SIAM)

Connect your internal teams and external suppliers in a single, seamless service ecosystem. Xurrent makes it easy to collaborate across boundaries, manage change without friction, and deliver faster outcomes—no finger-pointing required.

Get a Demo
right-arrow Created with Sketch.
Watch Overview
right-arrow Created with Sketch.
A Xurrent screenshot of SIAM functionality and features
DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Service Integration and Management (SIAM)

Maximize Innovation Speed and Transparency

Accelerate digital transformation with a unified service delivery ecosystem. Xurrent aligns every stakeholder—internal or external—on shared workflows, SLAs, and goals. The result? Faster innovation, greater visibility, and fewer delays.

‍

‍

True SIAM Capability

Purpose-built for multi-supplier environments, Xurrent brings every provider into a single, streamlined workflow. No more silos. Just unified processes that improve transparency and reduce time to resolution.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A tablet computer sitting on top of a desk with a SIAM dashboard
A screenshot of a customer self service portal for facilities management

Collaborate at Scale

Empower internal teams and external vendors to communicate in real time with secure, role-based visibility. With Xurrent’s built-in trust system, everyone sees what they need—nothing more, nothing less.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Fast & Easy Integration

Launch fast with industry-standard APIs and pre-built integrations. Xurrent connects your internal systems, third-party tools, and external provider environments in minutes—not months.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screenshot of xurrent SIAM capabilities
A diagram of the widget data center in xurrents SIAM platform

Built for Any Service Integrator Model

Whether you're centralizing control or delegating to trusted partners, Xurrent adapts. Support internal, external, hybrid, or lead supplier models with one flexible platform that evolves as your organization does.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Future-Proof Your Provider Ecosystem

Change is constant. With Xurrent, your SIAM strategy is ready for anything—new vendors, shifting roles, expanding teams. Automate handoffs, maintain oversight, and scale operations without disrupting service.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A large screen shot of a map with many different logos

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A g2 award badge with the words leader of ITSM solutions in EMEA, winter of 2025
A g2 award badge with the words enterprise leader of ITSM solutions in EMEA, winter of 2025
A white badge with the words users love us
A g2 award badge with the words leader of ITSM software, winter of 2025
The momentum leader award badge
A logo for a Gartner Peer Insights customer's choice award
A sign that says usm certified tool
The best customer support badge for software advice
A pink and blue sign with an elephant on it
Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

View Customer Stories
right-arrow Created with Sketch.

Germany

Perinova Chose Xurrent to Optimize Service Performance

Learn more
right-arrow Created with Sketch.

The Netherlands

Raet Transforms ITSM and Elevates Customer Satisfaction with Xurrent

Learn more
right-arrow Created with Sketch.

Belgium

Daikin Replaces HP OpenView with Xurrent for More Clarity Across IT.

Learn more
right-arrow Created with Sketch.
OUTCOMES

The Benefits of

Service Integration and Management (SIAM)

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Enhanced Service Transparency

Gain full visibility across all service providers and their performance, leading to improved decision-making and accountability within the organization.

Seamless Multi-Provider Coordination

Effortlessly manage multiple service providers, both internal and external, ensuring smooth collaboration with fewer service disruptions.

Significant Cost and Time Savings

Reduces administrative overhead and eliminates inefficiencies in service delivery thanks to an integrated and automating service management.

Improved Vendor Performance

Hold service providers to a higher standard with centralized control and regular performance evaluations. Consistent quality. Timely service.

Better Customer Experience

Reduce delays and confusion with a unified service delivery model. Customers enjoy faster, more reliable service.

Flexible and Scalable Solution

No need to compromise efficiency. As your organization grows. Easily accommodate new vendors and scale service operations.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

See AI in Action
right-arrow Created with Sketch.
A graphic in xurrent purple and yellow showing a shield with the words AI